Our recent article highlighting the obligations of employers to identify and address psychosocial risks in the workplace (click HERE if you missed it), generated a few enquiries, including one from a client whose frontline retail staff were unfortunately facing increasing challenges in their interactions with difficult customers. 

Below are links to a few potentially valuable (and generally FREE) resources designed to help employers meet their obligations to support staff: with the specific issue of difficult customers, and also their broader responsibilities relating to identifying and managing psychosocial risks (click the links to access):  

> iCare NSW: series of 3x eLearning modules on Respect & Resilience: Managing Customer Misbehaviour

People at Work: a range of resources to help create psychologically healthy and safe workplaces

> NSW Government Workplace Wellbeing Assessment

> NSW Government Workplace Pulse Check

If you need more direct support, let us know as we have other offerings that can potentially be of support to you and your team, including:

> Our exclusive Success Through People Team Survey
> Self-awareness and team training available through our associated service Short N Sharp Training.