Business Development Officer
· Penrith or Richmond office (WFH potentially available 1â2 days/week)
· Monday to Friday, part time opportunity (30 hours per week)
· Competitive salary package plus commissions offered.
About Us:
Rafton Family Lawyers is a well-established and growing law firm with 22 dedicated team members across seven offices in Sydney. Our areas of practice include family law, wills and estates, conveyancing, and mediation and dispute settlement. We are passionate about providing empathetic, professional, and timely legal services to our diverse community.
As we continue to grow, we’re seeking a Business Development Officer to be the first point of contact for our clients and help drive the next stage of our success.
About the Role:
This is a newly created role with the opportunity to make a real impact. You'll be responsible for:
- Handling all incoming new client enquiries via phone, email and online booking systems
- Converting enquiries into confirmed appointments and sales â and processing upfront payments for initial consultations
- Providing a warm, engaging, and professional first point of contact for clients
- Attending regular networking and community events, primarily in Penrith and the Western Sydney region, to promote the firm and build connections
- Assisting with and contributing to social media engagement, including posting updates, promoting events, and helping amplify the firm's presence online
- Helping refine and improve client intake and onboarding systems
- Working closely with our lawyers, support team, and management to ensure a seamless client experience
About You:
You’re an engaging, confident communicator with a naturally empathetic and calm presence. You thrive in fast-paced environments, are motivated to meet targets, and are deeply committed to delivering excellent client service.
Key Skills & Requirements:
- Previous experience in sales, client services, or business development (ideally in professional services, though previous legal experience is not required)
- Outstanding phone manner and interpersonal skills
- Tech-savvy â confident with booking systems, CRMs, and the Microsoft Office suite of programs
- Highly organised, independent, and driven to succeed
- A natural networker who enjoys attending events and meeting new people
- Driver’s licence and reliable vehicle required
- Able to work both independently and as part of a close-knit, supportive team
What We Offer:
- A meaningful role where you help people at a critical point in their lives
- Supportive and inclusive team culture
- Flexibility with hybrid working (1â2 days/week WFH by agreement)
- Autonomy to help shape and streamline client onboarding processes
- A stable and respected local firm with strong community ties
How to Apply:
If you’re ready to bring your energy, empathy, and client service excellence to a firm that values people above all, we’d love to hear from you. Send us your resume and a short cover letter outlining why this is the perfect role for you using the link below.
HR Success is conducting this recruitment process on behalf of Rafton Family Lawyers. No agencies, please.
